Returns Policy

United Kingdom

We operate a free returns & exchange policy for all UK orders. A Royal Mail post label will be enclosed with your order, and in the event that you need to return an item this will just need affixing to the outside of the return packet. You can then post the return at any Royal Mail Post Office (or post counter) free of charge, but please always ask for proof of postage as this will be required in the unlikely event of a return being lost.

You have 30 days to return an item for exchange or refund from the day of purchase. It's crucial that items are received back in their original condition in order to be eligible for refund or exchange. If this condition is not met then our distribution team may refuse to process the request.

If you have any queries then please don't hesitate to contact the team!

support@bikiniculture.co.uk

 

Europe & Rest of World

For orders outside the UK we currently do not offer a free returns policy, but items can still be returned to us for refund only within 30 days of the original purchase date. We strongly recommend that you choose a recorded or tracked service as proof of postage will be required in the event of a return being lost.

You will need to download an international returns form from this link. Please follow the instructions set out in the form.

International Returns Form

It is also crucial that items are received back in their original condition in order to be eligible for refund. If this condition is not met then our distribution team may refuse to process the request.

If you have any queries then please don't hesitate to contact the team!

support@bikiniculture.co.uk