Returns Policy


Due to the restrictions imposed by the COVID-19 outbreak we have extended our usual returns policy from 30 days to 45 days. If you have any issues or queries then please don't hesitate to contact our support team.


Choose your region below to find out how to make a return and also read our returns policy.


United Kingdom

UK returns are free. Please fill out your return details using our online returns portal:

Returns Portal

If your return is being made within the 30day return window then your request will be approved automatically and you will be sent a Collect+ returns label.

Find nearest Collect+ store or drop off point here.


Europe & Rest of World

We do not offer free returns for orders outside the UK. To organise a return please follows these steps:

  1. Use our online returns portal to submit the details of your request. 
  2. If you are returning within the 30day returns window your request will be approved automatically. If not, then please contact our support team.
  3. Finally please ship your return to the following address:
Huboo Ref 3243, Unit 1 Vertex Park South, Emersons green, Bristol, BS16 7LB, United Kingdom

We strongly recommend that you choose a recorded or tracked service as proof of postage will be required in the event of a return being lost.


Policy Details

You have 30 days to return an item for exchange or refund from the day it has been received.

It is crucial that items are received back in their original condition in order to be eligible for a refund or exchange. This means that garments must be returned unworn, with the tags attached. If this condition is not met then our team reserves the right to refuse a refund or exchange request.

Returns will usually take 1-3 working days to be processed once received back. During busy periods this may take longer, but if you have any queries then please don't hesitate to get in touch.


Free UK Returns with Collect+


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