Returns Policy

Request a Return

To access our returns portal and request a return please click here.

Once you have entered your order details you will be given the option to create a free post label. Please note that we only offer free returns for UK orders. Please see our full policy details below.

Christmas Return Dates

All orders placed from 15th November 2019 have an extended return time which expires on January 14th 2020. The returns policy is exactly the same, i.e. TAGS have to be attached, items unworn in brand new condition, etc. 

United Kingdom

We operate a free returns & exchange policy for all UK orders. You can request a return and print a post label via our online returns portal. You will then need to drop the parcel at a Hermes parcel shop. You can find your nearest parcel shop here.

You have 30 days to return an item for exchange or refund from the day of purchase. It's crucial that items are received back in their original condition in order to be eligible for refund or exchange. If this condition is not met then our distribution team may refuse to process the request.

If you have any queries then please don't hesitate to contact the team!

support@bikiniculture.co.uk

 

Europe & Rest of World

For orders outside the UK we currently do not offer a free returns policy, but items can still be returned to us for refund only within 30 days of the original purchase date. We strongly recommend that you choose a recorded or tracked service as proof of postage will be required in the event of a return being lost.

You will need to download an international returns form from this link. Please follow the instructions set out in the form.

International Returns Form

It is also crucial that items are received back in their original condition in order to be eligible for refund. If this condition is not met then our distribution team may refuse to process the request.

If you have any queries then please don't hesitate to contact the team!

support@bikiniculture.co.uk